Dealing with employee grievances

Grievances can be complaints made by employees about two areas: about their employer’s or a colleague’s behaviour, or about the conditions of their work.

Employee grievances need to be handled sensitively, and should follow a procedure which staff and management know about:

  1. Ask the teacher to put the grievance into writing. 
  2. Look into the matter, to check the facts, and to find out any background information 
  3. Report back to the teacher, to admit there is a problem, or clarify the situation, explaining what it is as it is. Then decide if any further action needs to be taken (at this point, you may offer the teacher help to solve the problem).
  4. Check with the teacher that they feel the grievance can now be considered resolved. Record in writing that it has been resolved, and/or that action has been taken to resolve it. Make sure that both you and the teacher sign this. If, however, the issue is considered not resolved, consider arranging a meeting with the director of the institution.

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